Mystery Shopper Survey Results 2011

Interchange Survey 2011

 DTI

DATE

 12th July
Site
Was the Interchange well maintained / free from damage Y
Were information boards easy to read Y
Were information boards up to date Y
Was the Interchange well lit Y
Were all the PIDS in working order Y
Are all vending machines working Y
Toilets
Location Main
Male / Female Female
Were the facilities well maintained / free from damage Y
Were the facilities accessible for all Y
Travel Info Point / Help Point
Location

Near Escalators
Time 13:20
Did you get a ringing tone N/A
If no, was there any other noise tone detectable N/A
Time before end of recorded message (mm:ss) 00:00
Time before operator answered (mm:ss) 00:00
Was the operators voice clear N/A
Was the operators voice loud enough N/A
Info Request - Travel Info Point or Help Point
Needs fully understood (knowledgeable and professional)
 Y
Needs addressed (provide information and retail travel products)
 Y
Friendly greeting
 Y
Alternatives offered N/A
Additions offered Y
Surveyor treated with dignity, courtesy and respect. Y
Friendly farewell Y
 Staff Name
 
Question asked
Best Way to get to Sheffield
Summary of Response
The X78 from B7, goes every few minutes
Comments
No comments.
Score: 14
Maximum: 14
Score % 100