Customer Service Excellence Award

ABOUT THE STANDARD The Government wants public services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of public service provision. With this in mind Customer Service Excellence was developed to offer public services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

On the 21st April 2010 Doncaster Interchange was assessed by an approved assessor who went through the 5 Criterion and 57 Elements of the CSE compliances. We were extremely pleased to achieve the award and to be awarded the Certificate below.

Our aim is to provide the best customer service we can to our customers and provide a safe, secure environment so that they can enjoy the travel experience.