Customer Policy

  • Help customers and exceed their expectations.
  • Always put customers first.
  • Aim to get it right first time.
  • Listen to customer views.
  • Value customers and staff and treat them with respect.
  • Strive for excellence and pro-activeness.
  • Set service standards and maintain them. We are committed to all our staff, and staff receive customer care training as part of their personal development.
  

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For us to deliver our vision, we have put in place a number of customer care initiatives:

  • We are committed to all our staff, and staff receive customer care training as part of their personal development.
  • We have published our Customer Care Charter in which we have declared our promises to our customers.
  • We have developed a customer comment system whereby all customer feedback is received, acted upon within our stated promises and audited to ensure that we constantly monitor our performance.
  • We have provided our customers with a means by which they can tell us if they feel we have not dealt with them properly.