Customer Charter - Facilities

  • Housekeepers clean the Interchange 24 hours a day and 7 days a week.
  • Spillages seen and/or reported are dealt with immediately, with the housekeeper ensuring the area is safe before moving away.
  • Toilets and Parent and Child facilities are kept to the highest standards and checked every 25 mins.
  • As part of the ongoing commitment to provide a quality service and safe environment, we review the standards on a regular basis. As part of this review we take all the customers comments into consideration and will carry out regular surveys to get the views of the customers.
  • Results and any proposed improvements will be clearly advertised to our customers.