Customer Charter - Customer Service

  • All staff will wear two tone high visibility jackets with their name clearly printed on the front.
  • Staff will answer the telephone politely giving their name and location.
  • We aim to answer the telephone calls within 20 seconds.
  • There are First Aid points within the Interchange and the team are highly trained in providing First Aid.
  • All staff will be trained to a high standard to provide the very best customer care. 
  • The customer service point is manned between 7am and 7pm every day.